Money Back Guarantee
Returns & Refunds Policy – The Knife Store UK
At The Knife Store UK, your satisfaction is our priority. We stand firmly behind the quality of our products, and we want you to shop with complete confidence. If for any reason you are not entirely satisfied with your purchase, you may return it within 30 days for a full refund – provided the item is unused, in its original condition, and returned in its original packaging.
✅ Eligibility for Returns
To qualify for a return:
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The item must be unused and in the same condition as received.
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It must be returned in its original packaging.
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A receipt or proof of purchase is required.
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Please note: Gift cards and vouchers are non-refundable.
🔄 Return Process
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Contact Customer Service – Before sending your item back, please email our Customer Service team to initiate the return and receive authorization.
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Package Securely – Ensure the product is safely packed to prevent damage during transit.
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Ship to the Provided Address – Returns without prior authorization may not be accepted.
🚚 Shipping Costs
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Customers are responsible for the cost of return shipping, which is non-refundable.
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If a refund is approved, the return shipping cost will be deducted from the refund amount.
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For items valued over £75, we strongly recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
⏳ Refund & Exchange Timeframes
The time required for your refund or exchange to process may vary depending on your location and courier. Once your return is received and inspected, you will receive a confirmation email and details regarding your refund.
❗ Important Note
If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
We are committed to making your shopping experience seamless and risk-free.
If you have any questions about our Returns & Refunds Policy, please contact our friendly Customer Service team for assistance.
For more Warranty Information click HERE