GENERAL PRODUCT WARRANTY

 

All Products come with an initial 1 Year Money Back Guarantee

At The Knife Store UK, we stand behind the quality of every product we sell. All our products are crafted to the highest standards, and your satisfaction is our priority. That’s why every purchase comes with an initial 1-Year Money Back Guarantee and additional warranties depending on the brand.

✅ 1-Year Money Back Guarantee

All products purchased directly from us are covered by a 1-Year Money Back Guarantee from the date of purchase (unless otherwise stated).

  • What does it cover?
    This guarantee covers products that are faulty or break through no fault of your own during normal home use.

  • What is not covered?
    Products used in commercial environments are not covered under this guarantee.

To qualify, the product must be registered within 14 days of purchase. 👉 To do this click HERE

If a manufacturing defect is found, we will be happy to give you a complete refund.

 

✅ Brand Warranty Periods

In addition to the 1-year money back guarantee, the following warranties apply to our brands:

These warranties cover manufacturing defects in workmanship and materials under normal domestic use, provided the product has been maintained in accordance with our Care & Use Instructions.

 

✅ What Is Considered a Manufacturing Defect?

A manufacturing defect is defined as any fault in the product’s materials or workmanship that is present at the time of receipt.

❌ Not Covered Under Warranty:

  • Accidental damage

  • Normal wear and tear

  • Damage caused by abuse, negligence, or improper care

  • Staining from strongly colored foods or spices

  • Melting from overheating

  • Scoring or deep cuts on boards from knife use

  • Dishwasher damage or discoloration

  • Minor imperfections or surface marks from handling or misuse

 

✅ Products Not Eligible for Warranty

We cannot warranty or guarantee products that:

  • Have not been used or maintained according to our Care Instructions

  • Have been modified or repaired by an unauthorized service

  • Were purchased as pre-owned, refurbished, or sold "as is"

  • Were purchased through unauthorized resellers

✅ Faulty Products – How to Make a Claim

If your product becomes defective during its warranty period, please contact our Customer Service Team at support@theknifestore.co.uk.

When submitting your claim, include:

  • Proof of purchase (or order number if purchased via our website)

  • A photo of the product clearly showing the issue

  • A brief description of the problem, including when it was first noticed

  • If possible, a photo or details of the batch code on the product

We will review your claim promptly and provide further instructions to resolve the issue.

 

We are committed to ensuring every customer is fully satisfied with their purchase.

When you choose The Knife Store UK, you can buy with confidence knowing your products are protected.