STEWART & BRADLEY WARRANTY
At the Knife Store, we know you love Guaranteed Quality, so we ensure that all products are manufactured in accordance with the strict guidelines set by Bradley Stewart International Limited and its retailers.
STEWART & BRADLEY products are covered by a ‘’Lifetime Guarantee’’ which is provided by Bradley Stewart International Limited.
To insure you get the best from your product and to protect your guarantee we highly recommend following the instructions for use and care which you can find on our website “PRODUCT CARE GUIDE”. Please refer to our website www.theknifestore.co.uk
The terms and conditions of the Lifetime Guarantee are further outlined below;
What it covers
The Lifetime Guarantee Constitutes a warranty that the product is free from defects in workmanship or materials or abnormal deterioration when used in accordance with our ‘’Care and Use Instructions’’ and normal domestic use during the Warranty Period.
What it does not cover
The Lifetime Guarantee does not cover defects or faults caused to the product by:
Misuse or a failure to use in accordance with our ‘’care and Use Instruction’’, such as improper use and cleaning, neglect, modification, fire, theft or commercial use, or normal wear and tear.
Minor imperfections such as surface markings as a result of shipping and slight colour variations.
The ‘’Lifetime Guarantee’’ starts from the date of purchase and continues for 25 years from this date. Replacement of the product or a part of the product does not extend or restart the Warranty Period and the warranty is not transferrable.
How to make a claim
If you would like to make a warranty claim. Please contact us by visiting our website at theknifestore.co.uk and our customer service team will advise on how to proceed.
Repair or Replacement
If your claim is assessed to be valid, any decision to replace or repair a product is to be made by Bradley Stewart International Limited in its absolute discretion. If an identical replacement product is not available, then Bradley Stewart International Limited may replace your product with a new product with equivalent features and specification as determined by the retailer and the retail price of the replacement shall not exceed the original purchase price paid for the product.