Legal Notices and Policies
Right to Make Changes
Unless otherwise stated, the Free Shipping offer is only applicable to UK orders.
Coupons and Discounts
Coupons and Discounts can not be used in conjunction with any other offer and if applicable, only one discount can be used for an order and we reserve the right to cancel any orders where multiple coupons or discounts have been accidentally applied by the website.
Product Display / Colours
The Knife Store makes every attempt possible to display product images on our website and or cartons as accurately as possible. However, we cannot guarantee that the colour you see matches the received product colour, as the display of the colour depends, in part, upon the monitor you are using. Furthermore The Knife Store has the right to substitute colour variations to products due to manufacturing.
Errors on our Website
Availability of products and prices or services are subject to change without notice. Errors or omissions will be corrected whenever discovered, and The Knife Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
Limitation of Liability
In no event shall The Knife Store or any of its employees and/or affiliates be liable for any indirect, special, incidental, or consequential damages including but not limited to loss of use, loss of data, loss of business, or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Condition Policy
All items we sell are authentic The Knife Store products and brand new. The Knife Store does not sell any refurbished, reconditioned, factory seconds or used items. Please be aware that in rare occasions an item's manufacturer packaging may have been opened for the item to have been removed from the box for inspection, and thus, the original packaging seal may be broken, this is normal and no cause for worry: the item is still new and unused.
Credit card transactions will be authorised at the time of purchase for the full amount of the items ordered, as items are shipped funds for those items will be captured and re-authorization(s) will be made for any remaining item(s). PayPal transactions will be captured in full for all item(s) at the time of purchase; refunds will be issued for any item(s) removed from the order or any item(s) unable to be fulfilled. PayPal transactions using eCheck usually take 3 to 6 days for payment hold to be released, at which time we can continue to process/ship your order.